As sales are processed, your items will be updated with a tracking number.
Your tracking number and carrier contact info will be emailed to you as well as available under your account. If you do not receive the email, please check your Spam folder and mark as not spam. If you use Gmail or Google Apps email, also check under the Promotions tab and move the email to Primary or Updates.
We use the following carriers for international shipments: USPS First Class International (limitation of up to 4 lbs), USPS Priority Mail International and DHL Express.
USPS - we only ship to countries in which tracking is offered via USPS DELCON.
DHL Express - We do not ship to countries under an embargo or which are excluded by third-party shipping insurance policies.
If your item is prohibited by your country's customs rules, we will not ship it to you.
We do not mark items as a gift on the customs form.
Buyer is responsible for import fees (which are based on the item's price, shipping weight, dimensions, and country of origin), plus any taxes, duties, and fees from the destination country. Super Funky Stuff cannot include these costs in the item's purchase and shipping price.
Most items we ship are insured by the carrier or a third-party shipping insurer. The insurance claims process requires pictures, and in some cases an affidavit or inspection. DO NOT RETURN THE PACKAGE. Doing so will void the insurance claim.
Please follow these steps:
Contact us immediately to let us know it arrived damaged.
Take photographs: (1) The box; (2) Any damage to the box (tears, rips, punctures, crushed edges/corners); (3) The packaging materials (bubble wrap, peanuts, foam, cardboard, etc); (4) The broken item; (5) Any additional photo you think is necessary.
Send the photos to us at firstname.lastname@example.org. As soon as we receive the photos, we will open a claim with either the carrier or our third-party insurer. The faster you complete this step, the sooner you'll receive your refund.
Save the package, packing materials and damaged item for a maximum of 30 days. Sometimes the carrier will ask to inspect the package. We will notify you when the claim has been closed and you are free to discard the package.
Complete the form (if necessary). If your shipment was insured by a third-party insurers (such as Shipsurance or U-PIC), they require an affidavit from you. This is a short form that will be sent to you by the insurer.
After the above 5 steps have been completed, we will issue you a full refund.
If USPS - visit your local post office and ask them to look for it. Calling the USPS 800 number is a nightmare, so unless you enjoy banging your head against the wall, we highly recommend talking to them in person. It is worth it because they have access to GPS info and other tools that are not available to the public.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.